Terms & Conditions

1. Introduction

Welcome to Bose Services. These Terms & Conditions govern your access to and use of our website, https://boseservices.in/, and our home appliance repair and maintenance services.

By contacting us, submitting a booking request, or using our services, you agree to these Terms & Conditions. If you do not agree, please do not proceed with a service booking.

2. Our Services

Bose Services provides home appliance repair, servicing, and maintenance services, subject to service availability. Our service categories may include:

• Air conditioners (Split and Window)
• Refrigerators
• Washing machines (Top Load and Front Load)
• Microwave ovens
• Geysers
• Kitchen chimneys
• Water purifiers

The availability of a particular service depends on the appliance, location, technician availability, and nature of the reported problem.

3. Booking and Appointment

Customers may request a service through our website, booking forms, phone calls, or WhatsApp.

• Submitting a booking request does not automatically guarantee an appointment.
• We may contact you to confirm the address, appliance details, problem, and appointment time.
• Appointment times are estimates and may change due to traffic, technician availability, weather, or other circumstances.
• Customers should provide accurate contact details, address, PIN code, and appliance information.
• Please inform us promptly if you need to reschedule or cancel an appointment.

4. Inspection and Diagnosis

A technician may inspect the appliance to identify the problem and recommend a suitable repair.

The final diagnosis, required parts, repair method, estimated cost, and time needed may differ from the initial description provided during booking.

Where additional work or parts are required, the customer will be informed of the applicable charges before the additional work proceeds, where reasonably practicable.

5. Service Charges and Payment

Service charges depend on the appliance, type of service, complexity of the repair, parts required, and applicable taxes.

• Any advertised starting price or inspection fee is subject to the stated service conditions.
• Parts, additional labour, transportation, or other charges may apply where disclosed and applicable.
• The final payable amount will be communicated to the customer before the relevant repair work is authorized.
• Customers should request an invoice or payment confirmation where applicable.
• Payments must be made through the payment methods communicated by Bose Services.

No charge should be treated as applicable unless it has been communicated or otherwise agreed in accordance with applicable law.

6. Spare Parts and Replacements

If spare parts are required, their availability, price, compatibility, and expected delivery time will be confirmed as appropriate.

• Parts may be subject to manufacturer or supplier availability.
• Replacement parts may be original, compatible, or alternative parts, as disclosed to the customer before installation.
• Customers should review the quotation and approve the applicable cost before replacement work begins.
• Any warranty applicable to a supplied part will be communicated separately, where available.

7. Repair Warranty and Service Limitations

Any warranty on repair work or replacement parts will apply only if expressly communicated to the customer in writing or on the relevant invoice or service document.

The applicable warranty period, coverage, exclusions, and claim procedure may vary depending on the repair and parts supplied.

Unless expressly included in a communicated warranty, a repair warranty should not be assumed to cover unrelated faults, new damage, misuse, unauthorized repairs, or normal wear and tear.

Nothing in these Terms & Conditions excludes any consumer rights or remedies that cannot legally be excluded under applicable law.

8. Customer Responsibilities

Customers agree to:

• Provide accurate booking and appliance information.
• Ensure safe and reasonable access to the appliance and service location.
• Keep the appliance and surrounding work area reasonably accessible.
• Inform the technician of known safety concerns or previous repair attempts.
• Follow reasonable safety instructions provided during the service.
• Confirm the quoted charges before authorizing repair work.

Bose Services may postpone or decline work where the location or appliance presents an unreasonable safety risk.

9. Cancellation and Rescheduling

Customers should contact Bose Services as early as possible to cancel or reschedule an appointment.

If a technician has already been dispatched or work has started, any applicable visit or service charges will be communicated in accordance with the booking terms and applicable law.

Any refund request will be reviewed based on the payment made, work performed, applicable booking conditions, and legal requirements.

10. Limitation of Liability

Bose Services will exercise reasonable care when arranging and performing services.

To the extent permitted by applicable law, we are not responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including severe weather, transport disruption, supplier delays, or unexpected equipment conditions.

Nothing in these Terms & Conditions excludes liability for fraud, wilful misconduct, negligence where liability cannot legally be excluded, or any other liability that applicable law does not permit us to exclude.

11. Website Information

We aim to keep website information accurate and current. However, prices, service availability, appointment estimates, and descriptions may change.

Website information is provided for general guidance. The final service scope, quotation, appointment, and applicable terms will be confirmed directly with the customer.

12. Privacy and Personal Information

Personal information provided during booking or service delivery will be handled in accordance with our Privacy Policy.

Please read our Privacy Policy for information about how we collect, use, store, and share personal information.

Privacy Policy: https://boseservices.in/privacy-policy/

13. Third-Party Services

Our website may link to third-party services such as WhatsApp, Google Maps, payment providers, or other external platforms.

Your use of those platforms may be subject to their separate terms and privacy policies.

14. Changes to These Terms

Bose Services may update these Terms & Conditions from time to time. The latest version will be published on this page with its updated date.

Changes will apply subject to applicable law and any specific terms already agreed with a customer.

15. Governing Law and Disputes

These Terms & Conditions are subject to the applicable laws of India.

Any dispute will be addressed through good-faith communication where possible and otherwise handled by the appropriate authority or forum with jurisdiction under applicable law.

Nothing in this section limits any statutory rights available to consumers.

16. Contact Information

For booking questions, service-related concerns, or clarification of these Terms & Conditions, contact us: